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Privacy Policy

Table of Contents

Last Updated (20 August, 2020)
This Privacy Policy governs the manner in which Joyner’s School of Music collects, uses, and handles, information from users (the “User”) of the website and how this information is protected. The Privacy Policy applies to the Website and all Services offered by Joyner’s School of Music. 
Joyner’s School of Music Values Your Privacy
Joyner’s School of Music is committed to protecting the privacy of your information. This Privacy Policy of Joyner’s School of Music (“we”, “us”, or “our”) outlines how your personal information and non-personal information will be collected, used, and disclosed in relation to your access to the website and any content, services, products, or other offerings that we may provide in connection therewith (collectively called the “Website”). By using this Website, you acknowledge that you understand and agree to the terms of this Policy and you consent to the manner in which we may collect, use, and share your information. Please stop using this Website if you do not agree to the terms of this Policy. 
We reserve the right to make changes to this Policy at any time. We will notify you of any changes by updating the date of the “Last Updated” that can be found at the top of the page. We encourage you to periodically review this Policy to make sure that you are up to date on how the Personal Information you provide will be used. Your continued use of the Site following the updates to these terms will mean you accept those changes.

We collect, use, and share your information to, among other things, personalize and enhance your user experience on the Website. As an example, we make use of aggregated information to create content targeted to specific user interests and generally enhance and improve the Website’s user experience. We are committed to protecting your privacy and we will not share any personal information with any third party without your consent, except as outlined in this Privacy Policy or as permitted by law. 
We obey the Children’s Online Privacy Protection Act (COPPA) and applicable regulations. We do not knowingly or intentionally collect or process any personal information directly from a child but if we discover on our own that a child is accessing our Website, we will delete the information from our database immediately and we will not use the information for any purpose nor will we disclose the information to third parties. If you are less than 16 years old, please desist from sending us any user information including information such as your name, house address, email address, phone number, without the consent of a parent or guardian. If you are a parent or guardian and you believe your child is making use of our Website without your consent, please contact us and we will take appropriate steps to delete whatever information the child might have provided to our system. We may ask for proof of identification before we remove any user’s information in order to prevent the malicious removal of account information. Joyner’s School of Music does not verify the age of our users nor do we have any legal responsibility to do so.

Information We Collect From Your Child
The personal information Joyner’s School of Music collects from children at the point of registration includes the child’s first name and last name, their email address (it may also be the parent’s email address), the parent’s email address (if the child is less than 18), the child’s date of birth, gender, home address, school, grades, and the parent or guardian’s email address. 
We use this information to make contact with the parent in order to obtain verifiable parental consent (if the child is less than 18) and to establish a student landing page that can be accessed once parental consent has been received. If we do not receive verifiable parental consent in a reasonable time (two weeks from the initial application) or if you inform us that you are refusing to consent to our policies, the information submitted will be deleted from our database.

Your Child will be able to make their personal information publicly available
The personal information that we collect from your child will include the child’s email address and/or your email address, information about your child’s interests in and the use of the Website as well as other information as described in our Privacy Policy.  We do not collect any information from your child other than what is reasonably necessary to participate in activities on the Website. 
Once we have received your consent, a login confirmation will be sent to the email address submitted to direct the child to the Profile Page of the child’s Account. 

Joyner’s School of Music has social media integrations on the Website as a form of convenience to improve the quality of interaction on the Website. These social media integrations enable the act of engaging in online lessons and it involves your child sharing their personal information (video and audio interactions of a live session are considered to be “Personal Information” under the COPPA regulations). Due to this, parents and guardians are advised to monitor and supervise the child’s activities during his or her time interacting with or using our Website. Activities on the social media aspect of the Website include (a) posting and messages on the Website’s message boards; (b) sending and receiving messages through the from Joyner’s School of Music and other registered users of the Website; (c) customizing their profile page including the ability to upload pictures of themselves and communicating with instructors and other students. 

You have the ability to limit your child’s access to share certain types of information in the “Account Settings”. Lessons that your child takes on our Website may be recorded and archived for a period of two weeks and then deleted. These videos will be made available: to your child through his or her Profile Page, the instructor from their personal page, and certain Joyner’s School of Music personnel. These video files are maintained in order to: (1) enable you and your child to review past lessons to aid continuous learning (2) allow the instructor to access the past lessons and aid in preparing for future lessons (3) as an added safety measure. 

The personal information we collect from your child includes your child’s email address and/or your email address, the child’s interested in and use of the Website, demographic and computer information, and all other information as described in this Privacy Policy. We do not collect any other information from your child other than what is necessary to participate in activities of the Website.

Use of Cookies and Web Beacons
We may collect non-personal information including operating system, IP address, browser type to better understand how our Users use our Website and those of our affiliates and how we can improve the functionality of the Website for our User’s benefit. 
We may use cookies to keep get this non-personal information. A cookie is a text file that contains a string of information that is stored on a user’s computer and provided by the user’s browser to the Website each time the user returns to the website. We use cookies to keep track of our Users, their usage of the Website, and their website access preference. Users who do not wish to have cookies placed on their computers can refuse cookies by navigating by browser settings and refusing cookies. However, without the aid of cookies, certain features of our website may not function properly on your computer.

Sharing Your Personal Information
We do not sell, rent, or trade your Personal Information with third parties. We only share them as described in this Privacy Policy. We may share your information with (a) third-party service providers; (b) business partners; (c) for legal purposes. Third-party service providers have access to personal information only as needed to perform their functions with limited purposes provided that you have given us your permission. We may use third-party service providers to assist in the operation of our business and the Website or perform activities on our behalf including sending out newsletters or surveys. 
Examples of how we may share information with service providers include:

  • Providing customer support

  • Payment processing and fraud prevention

  • Fulfilling orders and providing the services

  • Conducting research and analysis

  • Sending marketing communications

Providing cloud computing and web conferencing infrastructure
Disclosure Practices for Your Child’s Information.

In order to give our customers the best possible service, we may employ the services of affiliates to provide contracted services such as but not limited to hosting our website, and credit card processing. We share only information that is essential to perform these services. 
You, as a parent, have the right and responsibility to review and control what information has been collected from your child. 
If you want to either review with information we collect from your child, want to have your child’s Personal Information corrected or deleted, or cancel or refuse any further collection or use of your child’s personal information, please contact or Customer Care at: Before we provide the information or work on your request, we will need to confirm that the request is indeed coming from the parent or guardian of the child to prevent the information from being deleted or released improperly out of a third-party’s malicious intent. 
If we receive a request to delete your child’s Personal Information and we comply with your request, all further access to will be terminated for that account and all personal data from that account, including your information, will be deleted from our system. The only exception would be information we are required by law to maintain such as completed billing transactions.

Information for EU Residents
Notice to EU Individuals: this Privacy Policy and its enumerated policies are intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”) and provide appropriate protection and care with respect to the treatment of your user information in accordance with the GDPR.

Data Retention
Your Personal Information will only be retained for as long as required to fulfill the purpose for which we have collected it and, if allocable, as long as required by law. 

California Residents

  • Effective January 1, 2020, if you are a resident of California, you have the following rights:

  • You have the right to request the deletion of your Personal Information.

  • You have the right to request the disclosure of the following, no more than twice in a 12-month period:

  • Categories of Personal Information we collected about you during the preceding 12 months.

  • Categories of sources from which we collected the Personal Information during the preceding 12 months.

  • Business or commercial purpose(s) for collecting or selling your Personal Information during the preceding 12 months.

  • Categories of third parties with whom we share the Personal Information during the preceding 12 months.

  • Specific pieces of Personal Information we collected about you during the preceding 12 months.

  • Categories of Personal Information we disclosed about you for a business purpose during the preceding 12 months.

Contact Us
For further questions and inquiries, kindly contact us at (904-364-1171), or (

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